I am an experienced professional adept at digital operations, project management and assistive/educational technology. With a track record of optimizing processes, implementing solid SOPs, and effective cross-collaboration, I bring a dynamic blend of technical expertise and strategic leadership to drive team success and deliver exceptional results.
I hate cold drinks, no matter how hot the weather is. (No ice, please!)
I love bookstores and I’m an avid reader
Art was my first love and I consider myself a creative and artist at heart.
Star Trek > Star Wars
I love Tortoiseshell cats
Utada Hikaru is my favorite artist, with Celine Dion being a very close second.
I can play the flute
I am highly focused and results-oriented. While prioritizing practicality, making calm, well-informed decisions under pressure is par for the course.
My organized and systematic approach ensures dependability and integrity in every task and team I am part of. My ability to remain composed in challenging situations in addition to my effective problem-solving skills can contribute to overall team success.
Operational Specialist
Nakama Venture Solutions, LLC
Current position
Operations Specialist
The New York Times
Freelance Graphic Designer
jheijohnson.com
Graphic Design Intern
Cocoa Media Group
Leave Replacement Teacher
Jersey City Public Schools
B.A. Graphic Design
New Jersey City University
Foundations of Project Management Google Certificate
Coursera
Assistive Technology Specialist Certificate
New Jersey City University
Excellent organizational, leadership, and cross-functional collaboration skills
Superb Customer Success and Experience skills
Efficient peer mediation and conflict resolution skills
Outstanding written and verbal communication skills
Foundational knowledge of digital product/interactive design, UX/UI Design, accessibility design, assistive technology and Section 508 compliance
Software/Platforms: Salesforce, PlatoUI, SugarCRM, Aristotle (Aristo), Jira, Google Docs, Google Sheets, Google Data Studio, Mode, Monte Carlo, Google Looker Studio, Google Classroom, Figma, Microsoft Excel, Asana, Adobe Photoshop, Adobe Illustrator and Coda
